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Città: Chiasso

Settore: informatica – telecomunicazioni

Contratto: tempo indeterminato

Ore di lavoro:

Azienda: Board International

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At Board International’ we empower enterprises to plan smarter’ drive outcomes’ and lead transformation through our single Intelligent Planning Platform. With a legacy of trust spanning 30 years and a commitment to enterprise planning agility’ we have designed our product with the utmost care and dedication of our people.
We believe every colleague brings unique value’ collaborating openly to deliver results’ celebrate shared successes’ and thrive on innovation with a growth mindset.
If you’re a forward-thinker seeking a dynamic and collaborative environment for your next career step’ Board is the ideal place for you!
We are currently looking for a Senior UX Researcher to join our talented UX Design team and work closely with our Product Management and Engineering teams. As a Senior UX Researcher’ you will play a crucial role in understanding our users’ needs’ behaviours’ and motivations’ translating these insights into actionable recommendations to drive the design & development of intuitive’ user-centred software solutions.
Key Responsibilities:
– Conduct User Research: Plan’ design’ and execute studies using interviews’ surveys’ usability testing’ and analytics analysis to gather insights on user behaviours’ needs’ and pain points.
– Define User Personas: Develop detailed personas based on research to effectively communicate user needs and goals to the development team and stakeholders.
– Collaborate with Product Management: Partner with the Product Management team to identify research goals’ define questions’ and prioritise efforts based on the product roadmap and business objectives.
– User Journey Mapping: Map user journeys and identify opportunities to enhance the user experience across different touchpoints’ advocating for user-centered design throughout the development process.
– Analyse and Present Findings: Extract key insights from research data and communicate findings to cross-functional teams through visually compelling reports’ presentations’ and interactive prototypes.
– Competitive Analysis: Stay updated on industry trends and conduct competitive analysis to understand the landscape and identify opportunities for innovation.
– Usability Testing: Plan and execute usability testing sessions to validate design concepts and gather feedback for iterative improvements. Collaborate with the design team to create prototypes and facilitate user testing.
– Continuous Improvement: Contribute to improving UX research methodologies’ processes’ and tools within the organisation’ staying up-to-date with the latest techniques and trends.
– Colleague Success: Supports mid- and junior-level researchers and designers in delivery’ as well as coaches and mentors in best practice. Drives and supports velocity.
What We Look For:
– Educational background in Human-Computer Interaction’ Psychology’ Cognitive Science’ or a related field.
– Proven experience as a UX Researcher or similar role’ preferably in the B2B SaaS software industry.
– Expertise in designing and conducting various research methods’ including interviews’ surveys’ usability testing’ and analytics examination.
– Strong analytical and problem-solving skills with the ability to translate research findings into actionable design recommendations.
– Excellent communication and presentation skills.
– Proficiency with UX design tools’ prototyping software’ and analytics platforms.
– Familiarity with Agile development methodologies and ability to work collaboratively in cross-functional teams.
Our Commitment to Diversity and Inclusion
Join a company that believes in the added value of diversity’ inclusion’ and belonging. We foster a working environment in which all people are respected and valued for all aspects that make them unique. We hire you for who you are’ and we want you to bring your true self to work every day!

Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.
Your personal data will be stored for as long as it is necessary to process the job applications that you submitted and for the provision of the service that you requested. Your personal data may also be processed for the fulfillment of the obligations provided for by law. Your data will in any case be deleted without unjustified delay once the aforementioned legal obligations have been fulfilled. Your personal data are collected and used by Board International SA and/or its subsidiaries that are located in the EU or outside on the basis of the appropriate safeguards provided by the European Regulation 2016/679. At any time you may request to access’ to correct and/or delete your personal data used by Board International SA or by its subsidiaries for recruiting purposes.
For further question’ please refer to our Privacy Policy at https://www.board.com/en/privacy-policy